FAQs
**Our team is always here to help you.**
Delivery and order
At Earrings-Shic, we strive to deliver your jewelry as quickly as possible. Once your order is placed, it typically takes 1 to 3 business days for our team to carefully prepare and package your items. After shipment, delivery times vary depending on your location: standard shipping usually takes 10 to 20 business days.
As soon as your package leaves our warehouse, you will receive a confirmation email containing a tracking number, allowing you to follow its journey in real-time. Please note that during high-demand periods or holidays, slight delays may occur beyond our control.
If you have any questions regarding your delivery or if your order hasn’t arrived within the expected timeframe, please do not hesitate to reach out to us at contact@earrings-shic.com or visit our Contact Page for further assistance. Our customer service team is always happy to help!
Vous pouvez suivre l’évolution de votre commande en cliquant sur le lien en bas de page : Suivi de Colis
We are pleased to offer Free Standard Shipping on all orders over a certain amount [vous pouvez ajouter le montant ici, par exemple: $10]. For orders below this amount, a flat shipping fee will be calculated and displayed at checkout, depending on your delivery location.
We believe in transparency, so there are no hidden costs. The total price you see at the final step of your purchase is what you will pay. If you have any specific questions regarding shipping rates to your country or if you encounter any issues during checkout, please reach out to our team at contact@earrings-shic.com or via our Contact Page. We are dedicated to ensuring your shopping experience is as “shic” and seamless as possible!
We are sorry for the inconvenience if you have received an incomplete order. At Earrings-Shic, we take great care in preparing your packages, but mistakes can occasionally happen.
Before contacting us, please check your email to see if your items were shipped in multiple packages, as they may arrive at different times. If this is not the case, please contact us immediately at contact@earrings-shic.com or through our Contact Page.
To help us resolve this quickly, please include:
Your order number.
A photo of the package you received.
The names of the missing items.
Our team will investigate and ensure that the missing pieces are sent to you as a priority!
Si votre commande comprend plusieurs articles, il est possible que ceux-ci soient envoyés séparément, en fonction des stocks disponibles et des entrepôts d’expédition. Ne vous inquiétez pas, votre colis arrivera sous peu.
If your order hasn’t arrived within the expected timeframe, don’t worry—we are here to help! Delivery times can sometimes be affected by external factors such as postal delays, customs processing, or seasonal peaks.
Before reaching out to us, we kindly ask you to:
Check your tracking link: Use the tracking number provided in your shipping confirmation email to see the latest status of your package.
Verify your shipping address: Double-check your order confirmation to ensure the delivery details provided were correct.
Check with neighbors or your local post office: Sometimes packages are left in a safe place or held at a nearby collection point.
If you still cannot locate your package after 3 business days past the estimated delivery date, please contact us at contact@earrings-shic.com or via our Contact Page. Be sure to include your order number so we can launch an investigation with the carrier and find a solution for you immediately.
Les livraisons en France d’outre-mer (DOM-TOM) sont généralement plus longues (jusqu’à 2 mois à partir du jour de la commande) afin de rester financièrement accessibles. Un coût additionnel pour la livraison sera demandé pour les pays suivants :
– Guadeloupe
– Guyane
– La Réunion
– Martinique
– Mayotte
– Nouvelle Calédonie
– Saint-Barthélemy
– Saint-Pierre-et-Miquelon
– Saint-Martin
– Wallis-et-Futuna
– Polynésie Française
Please be aware that shipping to the French Overseas Territories involves significantly longer transit times due to international logistics and customs procedures. While we dispatch your orders as quickly as possible, delivery can take up to 2 months from the date of purchase.
We appreciate your patience and understanding regarding these timeframes, which are beyond our control. We strongly recommend monitoring your shipment using the tracking number provided in your confirmation email.
If your package has not arrived after this 2-month period, or if you have any concerns, please reach out to us at contact@earrings-shic.com or via our Contact Page. We are always here to support you and ensure your jewelry reaches you safely.
Cancellation and return
We process our orders quickly to ensure your jewelry reaches you as soon as possible. Because of this efficiency, we can only make changes to your order (such as updating the shipping address or swapping an item) if it has not yet been processed or dispatched by our warehouse.
If you realize you need to make a correction, please contact us immediately at contact@earrings-shic.com or via our Contact Page with your order number. Once an order has been shipped, we are unfortunately unable to modify it. However, if the items don’t meet your expectations upon arrival, you can refer to our return policy to find a solution that suits you.
Are there any cancellation fees?
Please be advised that if a cancellation request is accepted before shipment, a cancellation fee of 40% of the purchase price will apply. This fee covers the administrative costs, processing labor, and preparation specialized for your order.
Once the cancellation is processed, the remaining balance will be refunded to your original payment method. We encourage you to review your order carefully before confirming your purchase. For any questions regarding this policy, please contact our support team at contact@earrings-shic.com or via our Contact Page.
Your satisfaction is our priority at Earrings-Shic. If you are not completely satisfied with your purchase, you may return your items within 14 days of receiving your order. To be eligible for a return, your jewelry must be unused, in the same condition that you received it, and in its original packaging.
To start a return, please contact us at contact@earrings-shic.com or fill out the form on our Contact Page. Please include your order number and the reason for the return so we can assist you promptly. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Note: Please be aware that for hygiene reasons, some items like pierced earrings may be subject to specific return conditions. Return shipping costs are the responsibility of the customer unless the item arrived damaged.
Other Questions
Shopping at Earrings-Shic is designed to be a seamless and enjoyable experience. To place an order, simply follow these steps:
Browse & Select: Explore our collections and click on the jewelry pieces you love. Select the desired quantity and click “Add to Cart.”
Review Your Cart: Once you have finished shopping, click on the shopping bag icon to review your selection.
Checkout: Click the “Checkout” button. You will be asked to provide your shipping details and choose your preferred payment method.
Confirmation: After your payment is processed, you will receive an automatic confirmation email with your order number.
If you encounter any technical difficulties or have questions about a specific product while ordering, our team is ready to assist you. Contact us at contact@earrings-shic.com or send us a message via our Contact Page.
At Earrings-Shic, we love rewarding our customers! However, please note that our system only accepts one discount code per order. Discount codes cannot be combined (stacked) with other promotional offers, seasonal sales, or additional coupons unless explicitly stated otherwise.
If you have multiple codes, we recommend using the one that offers you the best value for your current selection.
Should you experience any issues applying a valid code to your cart, please reach out to us at contact@earrings-shic.com or through our Contact Page before finalizing your purchase. Our team will be happy to assist you!
When ordering from Earrings-Shic, please be aware that depending on your shipping address, your package may be subject to import duties, taxes, or customs fees levied by your local government.
These additional charges are established by your country’s customs office and are the sole responsibility of the customer. We have no control over these fees and cannot predict their amount. In accordance with international trade regulations, we do not cover these costs, nor do we offer refunds for fees paid upon delivery.
If you have questions about specific taxes in your region (such as VAT or “Octroi de Mer” for French Overseas Territories), we recommend contacting your local customs office for more information. For any other inquiries, please reach out to us at contact@earrings-shic.com or via our Contact Page.
Are you interested in featuring Earrings-Shic jewelry in your boutique, or do you have a large-scale event coming up? We are delighted to offer specialized solutions for wholesale or bulk orders.
Whether you are a retailer or looking for corporate gifts, we can provide competitive pricing and dedicated support for large quantities. Please note that wholesale orders may be subject to specific processing times and shipping conditions depending on the volume of the request.
To receive our wholesale catalog or to discuss a custom quote, please contact our professional relations team directly at contact@earrings-shic.com or send us a detailed message via our Contact Page. Be sure to include your company name and the approximate quantity you are looking for so we can provide you with the best possible offer.
At Earrings-Shic, we are committed to providing you with a “shic” and seamless shopping experience. Whether you have a question about a specific piece of jewelry, need assistance with an ongoing order, or simply want to share your feedback, our dedicated team is here to help!
You can reach us through the following channels:
Email: Send us a message at contact@earrings-shic.com. We strive to respond to all inquiries within 24 to 48 hours (excluding weekends and public holidays).
Contact Form: For a quick and easy way to get in touch, please visit our official Contact Page and fill out the form.
At Earrings-Shic, we are committed to providing you with a “shic” and seamless shopping experience. Whether you have a question about a specific piece of jewelry, need assistance with an ongoing order, or simply want to share your feedback, our dedicated team is here to help!
You can reach us through the following channels:
Email: Send us a message at contact@earrings-shic.com. We strive to respond to all inquiries within 24 to 48 hours (excluding weekends and public holidays).
Contact Form: For a quick and easy way to get in touch, please visit our official Contact Page and fill out the form.
Sécurité
To ensure a smooth and secure shopping experience, Earrings-Shic offers several trusted payment options. You can complete your purchase using:
Credit and Debit Cards: We accept all major cards, including Visa, Mastercard, and American Express.
Secure Online Payments: You can also pay via PayPal for added convenience and security.
Local Payment Options: Depending on your region, additional local payment methods may be available at checkout.
All transactions processed on our website are fully encrypted and secure, ensuring that your personal and financial information remains protected at all times.
If you experience any issues during the payment process, please contact us at contact@earrings-shic.com or through our Contact Page. We are here to help you finalize your order!
Your privacy and data security are our top priorities at Earrings-Shic. We use industry-standard encryption and security protocols to ensure that your shopping experience is 100% safe.
SSL Encryption: Our website uses SSL (Secure Sockets Layer) technology to encrypt all personal data sent during the checkout process. This ensures that your name, address, and payment details are protected from unauthorized access.
Payment Security: We never store your credit card information on our servers. All payments are processed through globally recognized and secure gateways like PayPal and G2A PAY, which adhere to strict PCI-DSS compliance standards.
Data Privacy: We are committed to protecting your personal information. We do not sell, rent, or share your data with third parties for marketing purposes.
You can shop with total peace of mind, knowing that your “shic” finds are protected by the highest security standards. If you have any specific concerns regarding your data, please feel free to contact us at contact@earrings-shic.com or via our Contact Page.
Pourquoi cette version est efficace :
Termes techniques rassurants : L’utilisation de “SSL Encryption” et “PCI-DSS compliance” montre que vous maîtrisez les standards de sécurité actuels.
Engagement de confidentialité : Préciser que vous ne vendez pas les données est un argument majeur pour les clients aujourd’hui.
Sérénité : L’expression “shop with total peace of mind” renforce l’image positive de votre marque.