By placing an order through our store, you agree to the terms below. These conditions are provided to ensure that both parties understand and agree to the arrangement, to protect each other, and to set clear expectations regarding our service.
1. General
Subject to stock availability, we strive to maintain accurate inventory levels. However, from time to time, discrepancies may occur, and we may not be able to fulfill all items at the time of purchase. If this happens, we will contact you to ask whether you prefer to wait for the item to be restocked or receive a store credit.
2. Shipping Fees
Shipping fees are calculated based on the weight, dimensions, and most importantly, the destination of the items in your order. They are charged at checkout and represent the final delivery cost.
3. Returns
Return conditions are available in our Refund Policy.
4. Delivery Conditions
International orders are generally in transit for 7 to 10 days. However, delivery time may occasionally be longer depending on the shipping method selected and the supplier processing your items.
Processing Time
Orders are usually processed within 1 to 2 business days after payment is received. We allow a 24-hour window to give customers the opportunity to modify their shipping address if needed.
Our team communicates with warehouses located in Europe and Asia from Monday to Friday during business hours, excluding national holidays when no shipments are processed.
It is important to distinguish shipping from delivery.
Shipping refers to the dispatch of items from our warehouse, while delivery refers to the transport and final handover of the items to your address.
If you do not receive your order beyond the delivery timeframes mentioned above, please contact us at: contact@earrings-shic.com
To help us process your request quickly, please include the following details in your email:
• Your order number
• The email address used for the order
• First name
• Last name
• Contents of your order (even approximate)
• Date of your order
We also recommend using the subject line: “Delivery Delay – Your Order Number”
Example: “Delivery Delay – 125698”
Our customer service team will respond within 48 business hours by email.
4.4 Change of Shipping Address
We can modify the delivery address at any time before the order is dispatched.
4.5 Shipping to PO Boxes
Our website currently ships only using postal services and does not offer alternative delivery methods.
4.6 Shipping to Military Addresses
We are able to ship to military addresses via USPS. However, courier services cannot be used for these shipments.
4.7 Out-of-Stock Items
If an item is out of stock, we will contact you to ask whether you prefer to wait for restocking or receive a store credit. The value of the credit will be equal to or greater than the original order value, depending on the inconvenience caused.
4.8 Delivery Delay
If delivery exceeds the expected timeframe, please contact us at contact@earrings-shic.com so we can assist you.
International orders typically transit for 7 to 10 days, but shipping time may occasionally be longer depending on the delivery method and supplier.
5. Tracking Notifications
Once your order is shipped, you will receive a tracking link that allows you to follow your shipment based on the latest updates provided by the carrier.
6. Parcels Damaged in Transit
If you notice that a parcel is damaged during transport, please refuse delivery if possible and contact our customer service.
If the parcel was delivered in your absence, please reach out to our team by email.
7. Duties and Taxes
7.1 Sales Tax
Sales tax is already included in the price of the products shown on our website at checkout.
7.2 Import Duties and Taxes
Import duties and taxes for international shipments may be due upon arrival in the destination country. These charges vary by country, and we encourage you to be aware of potential fees before placing your order.
If you refuse to pay import duties and taxes upon arrival, the goods will be returned at the customer’s expense. You will receive a refund for the value of the goods paid, minus the return shipping cost.
Initial shipping costs are non-refundable.
8. Cancellations
If you change your mind before your order is shipped, we can accept cancellations at any time before dispatch.
If the order has already been shipped, please refer to our Refund Policy.
9. Insurance
Packages are insured against damage and loss up to the declared value provided by the carrier. Loss is confirmed when the postal service officially declares the parcel lost.
A delivery confirmed by the postal service is considered valid. Due to a high number of dishonest claims in the past, we cannot rely solely on customer statements.
However, we will always do our best to assist you by resending your items at our expense or offering a gift voucher of greater value than your original order.
9.1 Process for Damaged Parcels
Refunds or replacements will be handled according to our Return and Refund Policy, which you can find at the bottom of the page.
9.2 Process for Lost Parcels
If the postal service confirms that a parcel was lost in transit, we will resend your items or offer a gift voucher of greater value than your original order.
10. Customer Service
Operational Manager:Wilson ph.
Postal Address:4901 70Th St,San Diego,CA,92115
Phone:+1(619)664-0715
Email: contact@earrings-shic.com
Response Time: We reply within 2 business days (24–48 hours), Monday to Friday, 9 am to 5 pm.
Opening Hours: Monday to Friday, 9 am to 5 pm